Terms of Service

1. Introduction

Welcome to Dream Home Solar Solutions. These Terms of Service ("Terms") govern your use of our website (dreamhomesolar.in), services, products, and any other features, technologies, or functionalities offered by us (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Definitions

Throughout these Terms, the following definitions apply:

• "Company", "we", "us", or "our" refers to Dream Home Solar Solutions.
• "You" or "your" refers to the individual or entity accessing or using our Services.
• "Content" refers to all information, data, text, software, music, sound, photographs, graphics, videos, messages, or other materials that appear on our website or are included in our Services.
• "Products" refers to solar panels, solar systems, solar accessories, and any related equipment or items sold by us.

3. Eligibility

To use our Services, you must be at least 18 years old and possess the legal authority to enter into a binding agreement. If you are using our Services on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms.

4. Account Registration

Some aspects of our Services may require you to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

5. Services and Products

5.1 Product Information

We strive to provide accurate product descriptions, pricing, and availability information. However, we do not warrant that product descriptions, pricing, or other content on our website are accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

5.2 Ordering Products

When you place an order, you offer to purchase the products or services at the price and terms indicated. We may accept or decline your order for any reason. After receiving your order, we will send you a confirmation email with details of your order. This email confirmation constitutes our acceptance of your order.

5.3 Installation Services

If you purchase installation services from us, additional terms may apply. We will provide these terms before the installation begins. Installation dates are subject to change based on weather conditions, product availability, and our installation schedule.

5.4 Cancellation and Refunds

Order cancellation policies vary depending on the product and service. Custom-designed solar systems may not be eligible for cancellation once materials have been ordered. Standard products may be cancelled within 48 hours of placing an order. Refund policies will be outlined in your purchase agreement.

6. Payment and Pricing

6.1 Prices

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise specified. We reserve the right to modify pricing at any time. Price changes will not affect orders for which you have already received a confirmation email.

6.2 Payment Methods

We accept various payment methods as indicated on our website. You represent and warrant that you have the legal right to use any payment method you provide in connection with any purchase.

6.3 Financing Options

If you choose to finance your purchase through one of our financing partners, additional terms from the financing provider will apply. We are not responsible for the terms or conditions imposed by third-party financing providers.

7. Warranties and Guarantees

7.1 Product Warranties

Our products come with manufacturer warranties as specified in the product documentation. These warranties are in addition to your statutory rights as a consumer and may vary by product. We do not provide any additional warranties beyond those provided by the manufacturers.

7.2 Installation Warranty

We provide a warranty on our installation services as specified in your installation agreement. This warranty covers workmanship related to the installation of your solar system.

7.3 Performance Guarantees

Any performance estimates or guarantees provided are based on typical conditions and may vary based on actual weather conditions, system maintenance, and other factors beyond our control. Specific performance guarantees will be outlined in your purchase agreement.

8. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Dream Home Solar Solutions or our content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not use our intellectual property without our express written permission. This includes reproducing, modifying, distributing, displaying, performing, or creating derivative works of our content.

9. User Content

If you submit, post, or transmit any content to our website (such as reviews, feedback, or testimonials), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You represent and warrant that you own or otherwise control all rights to the content you submit, that the content is accurate, and that use of the content does not violate these Terms or any applicable laws.

10. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Dream Home Solar Solutions, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Services;
• Any conduct or content of any third party on the Services;
• Any content obtained from the Services; and
• Unauthorized access, use, or alteration of your transmissions or content;

Our total liability to you for all claims arising from or related to these Terms or your use of the Services shall not exceed the amount paid by you to us for the Services in the twelve (12) months preceding the event giving rise to the liability.

11. Indemnification

You agree to indemnify, defend, and hold harmless Dream Home Solar Solutions, its affiliates, officers, directors, employees, agents, suppliers, and licensors from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Services using your account.

12. Termination

We may terminate or suspend your access to all or part of our Services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination, your right to use the Services will immediately cease.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms where such failure is a result of acts beyond our reasonable control, including but not limited to acts of God, war, insurrection, riots, terrorism, crime, labor shortages, power failures, communication line failures, earthquakes, fire, floods, storms, and other disasters.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu, India.

15. Changes to Terms

We reserve the right to modify these Terms at any time. If we make changes to these Terms, we will post the revised Terms on our website and update the "Last Updated" date at the top of these Terms. Your continued use of the Services following the posting of the revised Terms means that you accept and agree to the changes.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or additional terms and conditions published by us on our website, constitute the entire agreement between you and Dream Home Solar Solutions concerning your use of the Services.

18. Contact Information

Back to Home